AI guest communication for hotels
Coreflo is the AI concierge and shared inbox for your hotel. Reply instantly in any language, on every channel, and turn conversations into commission-free bookings — while your team focuses on the guests in front of them.
Hotel Marina Azul
AI assistant · replies instantly
Hi! Do you have a sea-view room for 12–15 June? 2 adults.
Yes! Our Deluxe Sea View is available for all 3 nights, breakfast included. Here's our best direct rate:
Deluxe Sea View
12 – 15 Jun · 2 adults · 3 nights
Best rate when booking direct
€189
/ night
Perfect. Is parking available on site?
One AI assistant across every channel your guests use
Core platform
Four building blocks that work together from the first question to the post-stay review.
AI guest assistant
Coreflo learns your property inside out — rooms, policies, amenities, local tips — and resolves the questions your team answers every day, around the clock.
Unified inbox
Web chat, WhatsApp, Instagram, Messenger, email and SMS land in one place, so front desk and reservations never miss a message — or reply twice.
Direct bookings
Coreflo checks live availability and rates from your booking engine, recommends the right room and guides guests to checkout without leaving the chat.
Guest journey automation
Send the right message at the right moment — pre-arrival details, check-in, in-stay offers and review requests — triggered by your PMS data.
How it works
No new hardware, no complex migration. Our team handles onboarding with you.
Add the chat widget to your website, link WhatsApp, social and email, and connect your PMS and booking engine.
We import your website, FAQs and policies. Review the answers, set your tone of voice and decide when to hand over to staff.
Guests get instant answers, your team works from one inbox, and you track bookings and automation from day one.
Integrations
Coreflo syncs with your property management system, booking engine and CRM, so every answer uses live data and every booking lands where it should — no rip-and-replace.
Track conversation volume, automation rate, response times and revenue per channel.
Roles, internal notes, assignments and working hours for front desk and reservations.
Manage every hotel in your group from one account, with per-property knowledge and branding.
Encrypted data, granular permissions and guest data handling designed for European privacy rules.
Most hotels go live within a few days. We import your website, FAQs and policies, connect your channels and PMS, and you review the assistant's answers before switching it on.
Your website chat widget, WhatsApp, Facebook Messenger, Instagram, email and SMS — all managed from the same shared inbox.
Yes. Coreflo connects to your property management system and booking engine so the assistant can quote live availability and rates, and so guest journeys can trigger from real stay data. Ask us about your specific systems during the demo.
It hands the conversation to your team in the shared inbox with the full history and guest details, so nobody has to ask the guest to repeat themselves. You decide which topics always go to a person.
Completely. You set the tone of voice, edit or approve answers, and update the knowledge base any time — changes apply across every channel instantly.
Data is encrypted in transit and at rest, access is permission-based, and guest data handling is designed with GDPR in mind.
Book a personalized demo and see how much time your team can save and how many bookings you can bring direct.